Vulnerability management

Responsible disclosure and remediation targets.

SLAs are operational targets — not contractual commitments unless separately signed.

Reporting

Submit findings via serviceautomations.ai security contact with reproducible steps. Avoid destructive testing on production tenants.

Remediation targets (from acknowledge)

SeverityTarget fix timeline
Critical (active exploit / systemic confidentiality)< 72 hours for containment/mitigation start
High< 7 days
MediumBest effort next release cycle
LowBacklog prioritized

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